Refund Document Specialist, fluent in English (40h) (GN) in Onbekend

Over de functie

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road 
payment solutions, you will work in an exciting environment. Our tasks are defined by 
our Purpose: To drive the transition towards an efficient and sustainable future of 
mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in 
a dynamic and agile environment. Our approximately 2,700 employees throughout 
Europe are united by a common passion: to give their best every day for our customers 
in more than 50 countries. True to our claim: You drive, we care. Become part of our 
diverse, dedicated and unique team!  
What you can expect  
With the philosophy "You drive, we care," DKV Group Europe is the market leader in the 
field of mobility services, aiming to promote the transition to an efficient and 
sustainable future for mobility.  
As part of the DKV Group, REMOBIS Refund Service and Alfa Transport Service focus on 
providing financial solutions to their customers in the area of VAT refund.  
About the role  
The Refund Document Specialist plays a pivotal role in efficiently managing all Post-, 
Scanning-, Verification-, and Archive-related processes within the PSVA department. 
This role requires delivering excellent service to internal stakeholders, staying updated 
with relevant knowledge and skills in the PSVA area, and collaborating closely with 
Customer Operations teams. While each area has its specialization, the PSVA team 
works collaboratively, providing support during deadlines and fostering synergy with 
other parts of the business.  
What will you do?  
• You will work in an informal international office environment.  
• Manage Post-, Scanning-, Verification-, and Archive-related processes efficiently 
and on time.  
• Collaborate with Customer Operations teams and other departments to ensure 
seamless workflows.  
• Stay updated with relevant knowledge and skills in the PSVA area  
What makes you stand out  
To be successful in this role, you have the following skills and qualities:  
• You have a good command of the English language verbally and in writing.  
• You have an MBO education, with an affinity for administrative processes, not 
necessarily financial administration. You will  
• Receive extensive training to teach you the tricks of the trade  
• You are result- and service-oriented with an eye for detail.  
• You are able to prioritize tasks effectively, balancing quality and deadlines.  
• You have good communication skills.  
• You know how MS Outlook and Excel work.  
• Having knowledge of SAP is an advantage, but not a must.  
• And last but not least: you enjoy working in a team of international colleagues.  
What do we offer you?  
• A competitive salary.  
• Pension and WGA insurance.  
• Flexible working hours  
• A nice team of (inter)national colleagues.  
• And many other secondary and tertiary benefits  
We are looking forward to your application and to applicants who enrich our diverse 
culture! Regardless of age, gender, origin and sexual identity and orientation. Severely 
disabled applicants will be given preference if equally qualified. Many of our employees 
work part-time or in flexible working models. Please talk to us about the flexibility you 
need during the application process.  
Why DKV Mobility? Here are five good reasons...  
At DKV Mobility, we are team players - because we are only successful together! 
#teamofteams You should feel welcome with us from the very beginning!  
We've been growing for about 90 years  
How we do it? We keep adapting our products and business model to meet changing 
customer needs. That's how we stay mobile and master every challenge the future 
holds.  
There are also many other good reasons to work at DKV Mobility. For example, we offer 
you comprehensive company health management, parent-child offices (from 2023) and 
support you in leasing your eBike through our partner Jobrad!  
We attach great importance to work-life balance.  
We stand for the compatibility of family and career! That's why we offer flexible working 
hours and family-friendly working time models. In addition, we rely on a balanced mix of 
on-site meetings and home office.  
We support you in your development  
We offer you optimal conditions to familiarize yourself so that you can quickly find your 
way around and become a part of the team! To further your personal development, we 
offer you access to a modern learning environment - independent of time and location. 
This way you can also face the challenges of tomorrow!  
We are committed to a net-zero future  
After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in 
our own business operations by 50.4% compared to the base year 2019, we set 
ourselves ambitious net-zero climate targets. The targets have been validated by the 
Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero 
greenhouse gas emissions across the value chain from a 2022 base year. You want to 
take climate action? Follow us on our road to net-zero.  
We are a certified employer  
Our employees trust us. As an employer, we regularly receive awards from independent 
institutes, e.g. as Top Employer Germany and as Great Place to Work!  
Did you know that we have received several awards as an employer in recent years?